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Solutions · For municipalities

Public feedback with a record.

Applicants present through CityLink, so staff and council see every round, what changed and why, from one link.

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In StudioLink

What you see.

  • ✓Each application's rounds
  • ✓What changed between them
  • ✓The presentation used in chamber
  • ✓Neighbour feedback, structured and on the record Coming
Your day

How an application moves through a planning department

If you are a planner, a rezoning often starts before anything is filed: a pre-application meeting where you tell the applicant what policy expects and what the submission must include. Once it arrives, you check it for completeness, circulate it to engineering, parks, transportation, fire and outside agencies, then gather their comments and send them back. The applicant revises and resubmits. Where your municipality has an advisory design panel, the project may go there too.

Then you write the staff report. It summarises policy fit, the referral comments, what changed between rounds and your recommendation, and it goes to committee or council for readings. Since the province's 2023 housing legislation, many residential rezonings in BC that are consistent with the Official Community Plan no longer hold a public hearing. Exceptions and local procedures vary, so check with your municipality. Development permits in a development permit area control form and character rather than use or density, and many councils delegate them to staff.

Council members, meanwhile, have to picture a building from plans and a handful of images. Fewer hearings in some cases means the staff report and the visuals inside it carry more of the load. That is why what applicants show you, and how they show it, matters to your work.

Most applicants want the same thing staff do: a decision based on an accurate picture. Where problems arise, it is usually because the visuals were made for marketing and reused for council, or made early and never updated. A clear request from staff at the pre-application stage, listing what views are needed and how they should be shown, saves everyone a round of revisions. The checklist below is one you can adapt.

What gets in the way

What makes an application harder to review

What it costs

Rounds that are hard to compare

The resubmission arrives as a full new set. Finding what changed means laying two PDFs side by side.

How it’s solved

CityLink keeps each round and states what changed between them.

More →
What it costs

Flattering views

Wide lenses, high cameras, trees at full maturity and missing neighbours make a building look smaller than it will be.

How it’s solved

Our views sit at eye height with the method stated. AI never changes the building; it only handles light, season and life around it.

What it costs

Presentations that fail in chamber

Files that will not open, films that will not play, a laptop swap in front of the public.

How it’s solved

The CityLink presentation theatre (live) runs from one link in the chamber or on a laptop.

What it costs

Council cannot picture the building

Elevations and site plans are hard to read for anyone who does not draw for a living.

How it’s solved

Street-level views and, where useful, a walk-through tour show scale in a way plans cannot.

More →
What it costs

Public comment in a dozen formats

Emails, letters, open-house cards and phone notes, each needing to be sorted and summarised.

How it’s solved

Structured neighbour feedback in CityLink is coming. Today, the presentation and each round are on the record.

What it costs

What was shown is not kept

Months later, nobody can say which images council saw on the night.

How it’s solved

The presentation used in chamber stays on the application's record.

What it costs

Marketing images reused as planning evidence

A dusk hero shot with dramatic lighting ends up in the staff report, where it tells council very little.

How it’s solved

We make council views to a different brief: daylight, eye height, context shown, method stated.

More →
The people next to you

Who you work between

RoleThey need from youYou need from themOn one record

Applicant and developer

They need from you

Clear requirements early and comments they can act on.

You need from them

Complete submissions and a plain list of changes each round.

On one record

Each round is kept with what changed, so nobody argues about which set is current.

Architect

They need from you

Specific design comments tied to a drawing.

You need from them

Drawings and visuals that agree with each other.

On one record

Visuals come from the same model as the drawings. See for architects.

Consultants

They need from you

Your terms of reference for heritage, shadow and traffic work.

You need from them

Reports that state their method and cite the current set.

On one record

Reports and views sit against a dated version. See for consultants.

Internal departments

They need from you

The current set, not last round's.

You need from them

Referral comments on time and in one place.

On one record

One link to the current round avoids circulating stale attachments.

Council

They need from you

A clear picture of what they are deciding, in the time they have.

You need from them

A presentation that works in the room.

On one record

The presentation theatre runs from one link.

Neighbours and the public

They need from you

To see the building from their own street.

You need from them

Feedback you can summarise fairly.

On one record

Street-level views today; structured feedback is coming.

Advisory design panel

They need from you

Views and materials clear enough to judge design quality in a short meeting.

You need from them

Their advice recorded against the version they saw.

On one record

Each round is kept, so a panel's comment can be traced to the drawings in front of it.

A checklist you can use

What to ask for in a visual package

Ask forWhy it mattersWhat good looks like
A key plan of camera positionsYou can stand where the camera stoodEach view numbered and located on a site plan
Eye height and lens statedHeight and lens change how big a building looksStanding eye height and a lens close to human vision
Tree size statedMature trees can hide a buildingPlanting shown at a stated age, noted per view
Existing neighbours shownContext is the point of the viewAdjacent buildings modelled or photo-matched
Shadow parameters statedA study without dates and times proves nothingDates, times and true north on every sheet
Changes since last roundSaves you comparing two full setsA short list, with before and after where it helps
Views made to a planning briefMarketing images are made to sell, not to informDaylight, neutral weather, context shown, no hero lighting
Views at the times people use the streetA plaza at noon and a plaza at dusk tell different storiesTimes of day stated, chosen for how the space is used
Keep reading

Questions

Does a rezoning need a public hearing in BC?+

Not always. Since the province's 2023 housing legislation, many residential rezonings in BC that are consistent with the Official Community Plan no longer hold a public hearing. Exceptions and local procedures vary, so check with your municipality. Where a hearing is not held, notice and other steps may still apply.

What is the difference between a rezoning and a development permit in BC?+

A rezoning changes what the zoning bylaw allows, such as use or density. A development permit, in a designated development permit area, controls form and character and cannot change use or density. Many councils delegate development permits to staff.

How can staff tell if a rendering is accurate?+

Ask for camera positions on a key plan, the eye height and lens, and the tree age shown. Compare a view against a site photo from the same spot. An applicant with accurate work will have these answers ready.

What is CityLink?+

CityLink is the part of StudioLink that applicants use to present their application: submission packages, review rounds with what changed, and a council presentation mode, which is live. Structured neighbour feedback is coming.

Can council view a CityLink presentation without installing anything?+

Yes. It runs from a link in the chamber or on a laptop, with no files to email.

What is an advisory design panel?+

It is a group, usually of architects, landscape architects and other professionals, that reviews the design of applications and advises staff or council. Not every municipality has one, and each sets its own terms.

What should a shadow study show?+

Shade cast on neighbours, streets and public space at set dates and times, with true north and the parameters stated. Your municipality may specify the dates. Our guide to rezoning visuals in BC goes further.

Why do some renderings make a building look smaller than it will be?+

Usually a wide lens, a high or distant camera, mature trees in front, or neighbours left out. None of these has to be deliberate, which is why a stated method matters. Asking for eye height, lens and tree age on each view catches most of it.

Can applicants show a building to the public before a hearing or decision?+

Yes, and many do through open houses, project websites and signs on site. Your municipality may set rules for notice and signage, so check your own procedures. Views shown publicly should match what staff are reviewing.

Panoramic twilight rendering of a new community

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