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A builder's work on a presale starts before the sales centre closes. You price the drawings, often while they are still changing, and you are asked to hold that price against a schedule that depends on permits, financing and presales you don't control. Once the lender funds and the building permit is issued, you mobilize: excavation, shoring, foundations, structure, envelope, then mechanical, electrical and finishing trades in a sequence where one late crew pushes every crew behind it.
All through the build, you are answering questions that don't come from the site. The sales team wants to know if the completion date is holding. Buyers ask when they can see their home. The developer asks why a finish on the schedule doesn't match the one in the brochure. In BC, residential builders are licensed and new homes carry mandatory home warranty coverage, commonly called 2-5-10, with set periods for materials and labour, the building envelope and structure. Check the current terms with the provincial warranty regulator.
Near the end, the pace gets harder. You work toward occupancy, walk each home with the buyer at a pre-delivery inspection, and build a deficiency list. Then comes handover: keys, manuals, warranty documents, and the transfer to a strata corporation that will hold its first meeting and start asking for records. The work that follows, closing deficiencies and handling warranty claims, can run for years. Most of it arrives as phone calls and emails with no photo and no unit number. Meanwhile the next project is already starting, and the people who knew the answers have moved on to it.
The buyer was shown a quartz counter in the brochure. Your finish schedule says laminate. Someone is paying for that difference, and it's usually you.
Our images are built from the drawings and the approved finish selections, and every version is kept, so you can see what buyers were shown and when. Available today on the project record.
More →Every buyer wants to know how their home is coming along. Your site super spends time answering the phone instead of running the site.
Progress updates for buyers are coming. Today, drone flights and site mapping capture progress you can share through the developer's channels.
More →"The tile is cracked" arrives by text. Which unit, which room, which tile? Your trade drives out to find out, then drives out again to fix it.
DeficiencyLink is coming: each deficiency with a photo, a location and an owner, sent to the right trade.
More →The same claim arrives from the owner, the strata manager and the property manager, each with a different description.
HomeLink is coming: one record per home, so a claim is logged once and everyone sees its status.
More →The strata council asks for plans, warranties and maintenance documents. They exist, but across three offices and a dozen inboxes.
StrataLink is coming, so documents follow the building to the strata on the same record.
More →The site meeting agreed on a change. Two weeks later, the architect's notes and yours say different things.
StudioLink Manage is live: meetings run in the browser, and the notes and tasks land on the project.
More →A marketing-driven change to a balcony or window reaches you after framing, not before.
Design changes show up on the shared record with the drawing set they came from, so the builder sees them with everyone else.
More →A price that holds, a date that holds, and early warning when either won't.
Timely decisions, payments on schedule, and no surprise promises to buyers.
Tasks, meetings and decisions sit on the project record, so both sides work from the same account of what was agreed.
Questions and site conditions reported in time to answer them properly.
Answers to RFIs and clear drawings that match what was sold.
Everyone sees which drawing set the current images and finishes came from.
Honest completion dates and answers about what's changing.
No promises to buyers that aren't in the contract or the drawings.
The approved marketing set is on the record, so what buyers were shown is never in dispute. See marketing and sales.
Clear scope, a clear location and access to the home.
Work done once, and deficiencies closed with proof.
Deficiencies with photos and assigned owners are coming in DeficiencyLink.
Progress they can see, and a clear way to report a problem after the keys.
Reasonable expectations and reports with enough detail to act on.
Progress updates and HomeLink are coming, on the same record as sales.
Plans, warranties, maintenance schedules and a list of open items.
One contact for claims, not five.
StrataLink is coming, so the documents travel with the building.
Swipe to see more →
| Stage | What you need | Status |
|---|---|---|
| Pre-construction | The drawings and finishes buyers were shown | Live: renderings and approvals on the record |
| Construction | Site meetings, tasks, decisions | Live: StudioLink Manage |
| Progress capture | Aerials and site mapping | Live: drone and mapping |
| Buyer updates | Progress shared with buyers | Coming |
| Pre-delivery and handover | Deficiency lists with photos | Coming: DeficiencyLink |
| After the keys | Warranty claims and strata hand-off | Coming: HomeLink and StrataLink |
It's a walk-through of a new home with the buyer before possession. You go room by room, note anything incomplete or damaged, and both sides sign the list. That list becomes the start of the deficiency record, so detail and photos matter.
It depends on the contract, the warranty provider and the province. In BC, the home warranty sets out coverage periods and claim processes. Check the warranty certificate and your contract, and set a clear internal target so items don't sit open.
That comes down to the purchase contract, the disclosure statement and what was represented to the buyer, and it's a question for the developer's lawyer. The best protection is to keep marketing tied to the approved drawings from the start, which is how we build every image.
Regular, dated updates with photos work best, sent through one channel the developer controls. Drone aerials show progress on larger sites. Buyer progress updates in StudioLink are coming.
Typically plans, warranties, manuals, maintenance schedules, contracts for building services and a list of open deficiencies. In BC, the Strata Property Act sets out what the owner developer must hand over. Check the current requirements with your lawyer.
It's the common name for the mandatory home warranty on new homes in BC. Coverage is layered: a shorter period for materials and labour and for systems such as plumbing and electrical, a longer period for the building envelope, and the longest for structural defects. The details are set by provincial rules and the warranty provider, so check the current terms.
Generally yes. Residential builders in BC must be licensed with the provincial regulator and arrange home warranty coverage before a building permit is issued for a new home. There are exceptions, such as some owner-builders. Check the current rules and your municipality's permit requirements.
It's coming, and not live yet. Use the form on this page and we'll tell you when it is.
Yes. Manage is live for projects, tasks, time and meetings in the browser, and drone and mapping capture site progress.
